Help Centre
Dealer Support Hub
Orders, warranty, parts, and bulk trade enquiries — our EU team supports authorised dealers every step of the way.
- 1–2 Days · Email Response
- EU Warehouse & Support
- 24/7 Portal Access
After-Sales
Submit a Warranty Claim
Have your order number, serial number, and photos of the issue ready. Our after-sales team responds within 1–2 business days.
Common Questions
Dealer FAQ
How do I activate my dealer trade account?
Log in via the Dealer Portal, then email your login address to info@eridepro.com. Activation typically takes 1–2 business days.
How do I submit a warranty claim?
Use the warranty form on this Support page. Have your order number, serial number, and photos of the issue ready. Our after-sales team responds within 1–2 business days.
What are the volume pricing tiers?
Approved dealers unlock tier pricing with increasing margins. All prices are ex. VAT. View live tier tables on any product page once your trade account is active.
How does EU delivery work?
European warehouse delivery supports pallet and single-unit shipping. Contact trade support for regional rates and lead times for your market.